What if I’m getting Internet service but my speed is
disappointing?
• Be sure you know what speed you’re paying for.
• Check the speed with a computer plugged into one of the
modem/router’s Ethernet ports. Use one of the tools found when you
search the phrase: broadband speed test. Make sure your computer's
LAN port supports gigabit rates (1.0Gbps or GE). You will need this to
achieve service speeds of 100 Mbps or greater.
• If you get good speed when a computer’s directly connected to the
modem, you may have a wireless problem. In that case, please re-read
the wireless router section.
• Some video streaming services get bottlenecked, especially at busy
times like after dinner. See whether you have the speed problem at less
busy times.
• Try connecting your MG8702 nearer to where the coaxial cable comes
into your home. This lets you see whether your home’s cabling is a
problem.
• If you’re using a splitter with your MG8702, try the MG8702 without the
splitter to see if that helps. If it does, you may need to get a better
splitter, one with a top frequency of at least 1,675 MHz.
What if I'm told that my MG8702 isn't approved by
my cable service provider?
That’s probably not true. Leading cable service providers have a list of
certified cable modems, and you can check the list for your service
provider. You can also find information about certifications at
www.motorolanetwork.com/services
What if I am connected wirelessly but my connection
seems slow or keeps dropping?
Please re-read the Wireless Router sections in this User Manual.
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