Motorola Moto Z4 User Manual

SD card issues
Phone doesn't recognize new SD card
If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if
the issue is fixed.
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone off and then on again.
4. Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card
that meets the requirements.
5. Insert a different SD card to confirm that the issue is with the original card and not with your phone.
Phone can't format SD card
Try the following:
•
Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card
that meets the requirements.
•
Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer.
Phone stopped reading SD card
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone off and then on again.
Fix issues : Hardware issues
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Motorola Moto Z4 Specifications

General

Display	6.4 inches, OLED, 1080 x 2340 pixels
Processor	Qualcomm Snapdragon 675
RAM	4GB
Storage	128GB
Rear Camera	48 MP, f/1.7, (wide), 1/2.0", 0.8µm, PDAF, OIS
Front Camera	25 MP, f/2.0, (wide), 0.9µm
Battery	3600 mAh, non-removable
Operating System	Android 9.0 (Pie), upgradable to Android 10
Dimensions	158 x 75 x 7.4 mm (6.22 x 2.95 x 0.29 in)
Weight	165 g (5.82 oz)
Status	Available. Released 2019, June
Technology	GSM / CDMA / HSPA / EVDO / LTE
2G bands	GSM 850 / 900 / 1800 / 1900
3G bands	HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100
GPRS	Yes
EDGE	Yes
Build	Glass front, plastic back, aluminum frame
SIM	Nano-SIM
Protection	Corning Gorilla Glass 3
Chipset	Qualcomm SDM675 Snapdragon 675 (11 nm)
CPU	Octa-core (2x2.0 GHz Kryo 460 Gold & 6x1.7 GHz Kryo 460 Silver)
GPU	Adreno 612
Card slot	microSDXC (uses shared SIM slot)
Selfie Camera Features	HDR
Selfie Video	1080p@30fps
Loudspeaker	Yes
3.5mm jack	Yes
WLAN	Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
Bluetooth	5.0, A2DP, LE, EDR
GPS	Yes, with A-GPS, GLONASS, GALILEO
NFC	Yes
Radio	FM radio
USB	USB Type-C 3.1
Sensors	Fingerprint (under display, optical), accelerometer, gyro, proximity, compass
Colors	Flash Gray, Frost White
Announced	2019, May
Speed	HSPA 42.2/5.76 Mbps
Main Camera Features	HDR, panorama
Video	4K@30fps, 1080p@30/60fps
Charging	15W
4G bands	1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 20, 25, 26, 38, 40, 41, 66