Motorola Moto Z4 User Manual

Wi-Fi issues
After each troubleshooting step, check to see if the issue is fixed.
Can't connect to a network
1. If Spectrum is your ISP and you have a Technicolor router, call Spectrum and request an update to the
router’s firmware.
2. When you enter the password to connect:
•
Get the password from the Wi-Fi router and make sure you enter it correctly on your phone.
•
If the CONNECT button is greyed out, the password you entered isn’t long enough. Confirm the
router’s password and re-enter it on your phone.
3. Check if a software update is available for your phone.
4. Check that the Wi-Fi router firmware is up to date.
5. Reset the phone’s network connections.
6. Reset the phone.
Connection drops
After each troubleshooting step, check to see if the issue is fixed.
1. Turn off Wi-Fi scanning.
2. Remove the network connection. Then set up the Wi-Fi connection again.
3. Check if a software update is available for your phone.
4. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then
plugging it back in. Once the wireless router is running again, try to reconnect.
5. On a computer, log into your router and try adjusting one or more of these router settings:
•
If the router has multiple bands, disable the lower band.
•
Change the encryption/security setting of the SSID from WPA-password to WPA-PSK.
•
Don't use automatic channel selection. Instead, assign a fixed channel, such as Channel 6.
6. Reset the phone’s connections.
Hotspot problems
If you can't turn your hotspot on, check that:
•
Cellular data is on.
•
Data Saver is turned off.
If you can't connect a computer or tablet to your phone's Wi-Fi hotspot:
1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to
ensure you have strong connection. If not, try these troubleshooting steps.
Fix issues : Bluetooth, Wi-Fi, USB issues
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Motorola Moto Z4 Specifications

General

Display	6.4 inches, OLED, 1080 x 2340 pixels
Processor	Qualcomm Snapdragon 675
RAM	4GB
Storage	128GB
Rear Camera	48 MP, f/1.7, (wide), 1/2.0", 0.8µm, PDAF, OIS
Front Camera	25 MP, f/2.0, (wide), 0.9µm
Battery	3600 mAh, non-removable
Operating System	Android 9.0 (Pie), upgradable to Android 10
Dimensions	158 x 75 x 7.4 mm (6.22 x 2.95 x 0.29 in)
Weight	165 g (5.82 oz)
Status	Available. Released 2019, June
Technology	GSM / CDMA / HSPA / EVDO / LTE
2G bands	GSM 850 / 900 / 1800 / 1900
3G bands	HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100
GPRS	Yes
EDGE	Yes
Build	Glass front, plastic back, aluminum frame
SIM	Nano-SIM
Protection	Corning Gorilla Glass 3
Chipset	Qualcomm SDM675 Snapdragon 675 (11 nm)
CPU	Octa-core (2x2.0 GHz Kryo 460 Gold & 6x1.7 GHz Kryo 460 Silver)
GPU	Adreno 612
Card slot	microSDXC (uses shared SIM slot)
Selfie Camera Features	HDR
Selfie Video	1080p@30fps
Loudspeaker	Yes
3.5mm jack	Yes
WLAN	Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
Bluetooth	5.0, A2DP, LE, EDR
GPS	Yes, with A-GPS, GLONASS, GALILEO
NFC	Yes
Radio	FM radio
USB	USB Type-C 3.1
Sensors	Fingerprint (under display, optical), accelerometer, gyro, proximity, compass
Colors	Flash Gray, Frost White
Announced	2019, May
Speed	HSPA 42.2/5.76 Mbps
Main Camera Features	HDR, panorama
Video	4K@30fps, 1080p@30/60fps
Charging	15W
4G bands	1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 20, 25, 26, 38, 40, 41, 66