Motorola Moto Z4 User Manual

Messaging issues
If you’re having issues sending or receiving messages, try the following:
1. Check for updates to your messaging app.
2. Check if a software update is available for your phone.
3. Turn your phone off and then on again.
4. If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to
see if your issue is fixed.
Red ! on text message
If you see , your text message was not sent.
1. Check your signal strength.
Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2. Open the conversation and resend the message.
Can't hear notifications
1. Check that message notifications are turned on.
2.
Look for in your status bar. If you see it:
•
Open quick settings and touch to turn Do Not Disturb off.
•
Make sure your phone is set to screen calls at the appropriate times.
3. If you're using a 3rd party launcher, switch back to the Moto launcher. If this fixes the issue, then find
an alternative launcher to use.
Can't send or receive messages
1. Change your preferred network to Global. (Not all carriers support this feature.)
2. If you recently switched from iPhone and are having trouble sending messages to or receiving them
from an iPhone, your phone number may still be associated with iMessage. You need to deregister your
account.
3. Contact your carrier.
Can't send or receive pictures or videos
Check that:
•
Cellular data is turned on.
•
Your data plan supports MMS (multimedia messages).
Fix issues : App issues
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Motorola Moto Z4 Specifications

General

Display	6.4 inches, OLED, 1080 x 2340 pixels
Processor	Qualcomm Snapdragon 675
RAM	4GB
Storage	128GB
Rear Camera	48 MP, f/1.7, (wide), 1/2.0", 0.8µm, PDAF, OIS
Front Camera	25 MP, f/2.0, (wide), 0.9µm
Battery	3600 mAh, non-removable
Operating System	Android 9.0 (Pie), upgradable to Android 10
Dimensions	158 x 75 x 7.4 mm (6.22 x 2.95 x 0.29 in)
Weight	165 g (5.82 oz)
Status	Available. Released 2019, June
Technology	GSM / CDMA / HSPA / EVDO / LTE
2G bands	GSM 850 / 900 / 1800 / 1900
3G bands	HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100
GPRS	Yes
EDGE	Yes
Build	Glass front, plastic back, aluminum frame
SIM	Nano-SIM
Protection	Corning Gorilla Glass 3
Chipset	Qualcomm SDM675 Snapdragon 675 (11 nm)
CPU	Octa-core (2x2.0 GHz Kryo 460 Gold & 6x1.7 GHz Kryo 460 Silver)
GPU	Adreno 612
Card slot	microSDXC (uses shared SIM slot)
Selfie Camera Features	HDR
Selfie Video	1080p@30fps
Loudspeaker	Yes
3.5mm jack	Yes
WLAN	Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
Bluetooth	5.0, A2DP, LE, EDR
GPS	Yes, with A-GPS, GLONASS, GALILEO
NFC	Yes
Radio	FM radio
USB	USB Type-C 3.1
Sensors	Fingerprint (under display, optical), accelerometer, gyro, proximity, compass
Colors	Flash Gray, Frost White
Announced	2019, May
Speed	HSPA 42.2/5.76 Mbps
Main Camera Features	HDR, panorama
Video	4K@30fps, 1080p@30/60fps
Charging	15W
4G bands	1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 20, 25, 26, 38, 40, 41, 66