NETGEAR Nighthawk AX8 User Manual

13
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might
experience with your router. If you do not find the solution here, check the NETGEAR
support site at netgear.com/support for product and contact information.
The chapter contains the following sections:
• Quick tips
• Troubleshoot with the LEDs
• You cannot log in to the router
• You cannot access the Internet
• Troubleshoot Internet browsing
• Changes are not saved
• Troubleshoot WiFi connectivity
• Troubleshoot your network using the ping utility
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NETGEAR Nighthawk AX8 Specifications

General

Modulation	1024-QAM
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Channel bandwidth	160 MHz
Top Wi-Fi standard	Wi-Fi 6 (802.11ax)
WLAN data transfer rate (max)	6000 Mbit/s
WLAN data transfer rate (first band)	1200 Mbit/s
WLAN data transfer rate (second band)	4800 Mbit/s
Ethernet LAN	Yes
Cabling technology	10/100/1000Base-T(X)
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11i, IEEE 802.11n
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN interface type	Gigabit Ethernet
Memory card slot(s)	No
Ethernet LAN (RJ-45) ports	5
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	2
WAN connection type	RJ-45
Processor cores	4
Processor frequency	1800 MHz
Electromagnetic compatibility	FCC 15 B EN 55022 (CISPR 22), B C-Tick N10947
Security algorithms	128-bit AES, WPA, WPA2, WPA2-PSK
Product type	Tabletop router
Product color	Black
LED indicators	LAN, Power, WAN
Output current	3.16 A
Output voltage	19 V
Power source type	AC
AC input frequency	50 - 60 Hz
Package depth	307 mm
Package width	238 mm
Package height	129 mm
Package weight	2380 g
Number of products included	1 pc(s)
Cables included	LAN (RJ-45)
Windows operating systems supported	Windows 10, Windows 2000, Windows 7, Windows 8, Windows Vista, Windows XP
Routing protocols	RIP-1, RIP-2
Data link protocols	TCP/IP, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, SMB
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	0 - 90 %
Harmonized System (HS) code	85176990

Weight and Dimensions

Depth	202 mm
Width	305 mm
Height	161 mm
Weight	1281 g