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1-877-646-5288
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or
Attachment Doesn’t Rotate.
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align
arrows).
The appliance is turned “Off”. Press the power button (
) to turn “On”.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded. The appliance will stop and the power light will
remain on while speeds DOUGH, BLEND and CRUSH will flash. Unplug and
wait approximately 15 minutes before using again.
The unit has overheated. Unplug and wait approximately 15 minutes before
using again.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not of
even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is
Too Watery.
The food has been over processed. Use pulse button for controlled
processing.
Food Collects On Lid or On the
Sides of the Container.
The mixture is to thick. Add more liquid.
You Cannot Achieve Snow
From Solid Ice.
Do not use ice that has been sitting out or has started to melt. Use ice
straight from the freezer.
Motor Base Won’t Stick to
Counter or Table Top.
Make sure surface and suction feet are wiped clean. Suction feet will only
stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces
such as, wood, tile and non-polished finishes.
DO NOT attempt to use appliance when the motor base is stuck to a
surface that is not secure, (cutting board, platter, plates, etc.).
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com
or feel free to contact customer service: 1-877-646-5288.
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