Troubleshooting
119
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), service provider, or network operator.
Application not responding
Q: How do I close an application that is not responding?
A: Open the application switching window by pressing and
holding . Then scroll to the application, and press to
close the application.
Display
Q: Why do missing, discoloured, or bright dots appear on the
screen every time I turn on my phone?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Memory low
Q: What can I do if my phone memory is low?
A: You can delete the following items regularly to avoid
memory getting low:
• Messages from Inbox, Drafts, and Sent folders in
Messaging
• Retrieved e-mail messages from the phone memory
• Saved browser pages
• Images and photos in Gallery
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are deleting
multiple items and any of the following notes are shown: Not
enough memory to perform operation. Delete some data
first. or Memory low. Delete some data., try deleting items
one by one (starting from the smallest item).
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
• Use Nokia PC Suite to make a back up copy of all data to
a compatible computer.
• Send images to your e-mail address, and then save the
images to your computer.
• Send data using a Bluetooth connection to a compatible
device.
• Store data on a compatible memory card.
9239225_N90_2_en.book Page 119 Tuesday, July 19, 2005 4:03 PM
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