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Follow-up Service-
Chapter 6. – Follow-up Service
Follow-up Service
Requesting Service
First follow the instructions in the troubleshooting section ( p.38 to p.39).
If the error is not corrected, contact Noritz America Technical Support at 866-766-7489.
We will need to know:
The Model .................(check the rating plate)
Date of purchase ......(see the warranty)
Details of problem ....(ashing error codes,
etc., in much detail as possible)
Your name, address, and telephone number
Desired date of visit
Warranty
A warranty registration card is included separately.
Be sure that the plumber, date of purchase and other necessary items are lled in.
Read the content carefully, and keep the warranty card in a safe place.
For repairs after the warranty period, there will be a charge on any service, and service will only be performed if
the unit is deemed repairable.
Period of Time for Stocking Repair Parts
Noritz will stock repair and maintenance parts for this unit for the time period from the date of the original
installation or end of production as follows: twelve (12) years for the heat exchanger and ten (10) years for
remaining parts.
A request for service may be rejected if the water heater is installed in a location where working on the unit may be
dangerous. Contact a plumber.
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