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6. Troubleshooting
When an Error Message Appears on the Display Screen
(When the ATTENTION Indicator Lights Up/Blinks)
When a printer problem occurs, an error message appears on the display screen and the
«ATTENTION» indicator on the operator panel lights up or blinks.
Check the error message and deal with the problem according to the relevant procedure.
When “Please see Help for details” appears on the display screen, press the «HELP» button
to display a remedy. (If you press the «HELP» button when the message is not displayed, the
display screen does not show a remedy.)
• If a search keyword is displayed, open the app on your smartphone or visit the "website" and enter the keyword
under [ENTER FAQ KEYWORD OR PHRASE] in [FAQ] to search the solution.
• If a search keyword is displayed with the NFC function enabled, bring the NFC device to the NFC mark on the
operator panel. The solution is displayed on the device. For details, refer to "Using from a Mobile Device (Advanced
Manual)".
1 «ATTENTION» indicator
2 Message on the display screen
3 «HELP» button
Display Screen when the «HELP» button is pressed
1 Error Code
2 Measures method
3 Scroll display upward
4 Scroll display downward
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