2 | Increase Quality through Interaction with the Field
Troubleshooting Chart
Issue Possible Cause Soluon
RF Non-RF
Motor does not work, lights
work and ash
Connector at PCB #1 MAIN (22) not
connected securely
Connect Securely
a a
Motor burned out Replace Motor (2)
a a
Motor defecve (e.g., loose wires) Replace Motor (2)
a a
PCB #1 MAIN (22) defecve Replace PCB #1 MAIN (22)
a a
Lights and Motor work, but
motor stops and lights ash
Motor rotor locked
a a
+ Scroll Fan is bound and has obstrucon Remove obstrucon
a a
+ Motor has locked Replace Motor (2)
a a
Brushroll is not turning
a a
+ Belt is damaged or worn (Stops turning
under load)
Replace Belt (3)
a a
+ Brushroll defecve Replace Brushroll (13)
a a
+ Obstrucon in the brushroll chamber Remove obstrucon
a a
Magnet missing from center of Brushroll Replace Brushroll (13)
a a
PCB#2 (39) not connected securely to PCB #1
(22)
Connect Securely
a a
Defecve PCB#2 (39) Replace PCB#2 (39)
a a
PCB #1 MAIN (22) defecve Replace PCB #1 (22)
a a
Motor works, but lights do not
OR
PCB#2 (39) not connected securely to PCB #1
MAIN (22)
Connect Securely
a a
Motor works then stops, but
lights do not
Defecve PCB#2 (39) Replace PCB#2 (39)
a a
PCB #1 MAIN (22) defecve Replace PCB #1 (22)
a a
Vacuum does nothing when
power buon is pressed
Vacuum is unplugged Plug in Vacuum
a a
Power cord (38) harness is damaged/
defecve
Power cord (38)/harness is
damaged/defecve
a a
AC connector at PCB #1 MAIN (22) not
connected securely
Connect Securely
a a
Power Switch not funconing
a
+ Connectors at switch (37) not connected
securely
Connect Securely
a
+ Connector at PCB #1 MAIN (22) not
connected securely
Connect Securely
a a
+ Switch (43) is defecve Replace Switch (37)
a
+ Switch cable (37) damaged Replace cable
a
PCB #1 MAIN (22) defecve Replace PCB #1 (22)
a a
Vacuum will not run Baeries are dead Replace baeries
a
Electronics not communicang properly Verify if baery is in place. Plug unit
into power outlet. Press and hold
the ON/OFF buon for 15 seconds
or unl the headlights start to ash.
Flashing headlight indicates unit is
now communicang properly and is
ready to use.
a