Troubleshooting
This chapter summarizes the most common problems you could encounter
with the device. If you are unable to solve the problem with the information
below, visit www.philips.com/support for a list of frequently asked questions
or contact the Consumer Care Center in your country.
Problem Possible cause Solution
The device/adapter
becomes warm during use
This is normal. No action required.
When I place the device
on the skin it does not
release a ash. The ' ready
to ash light blinks orange
and then lights up orange
continuously.
You skin tone in the area to
be treated is too dark.
Treat other body areas with lighter skin
tones with Lumea.
The 'ready to ash light'
doesn't light up when I
place the attachment on
my skin, but the cooling fan
works.
The device is not completely
in contact with your skin.
Place the device at a 90 degree angle
on the skin so that the integrated safety
system is in contact with your skin.
The 'ready to ash light'
lights up white but the
device does not produce a
ash when I press the ash
button.
The device needs to be reset. To reset the device, switch it o and
switch it on again.
The intensity lights are
blinking alternately, going
from 1 to 5, then 5 to 1.
The device needs to be reset. To reset the device, switch it o and
switch it on again.
The overheat protection has
been activated.
When the overheat protection has been
activated, the fan still works. Do not
switch o the device, but let it cool down
for approx. 5 minutes until the lights stop
blinking alternately.
The skin reaction after
treatment last longer than
usual.
You have used a light
intensity setting which is too
high for you.
Select a lower intensity next
time. See chapter 'Using your Philips
Lumea', section 'Selecting the right light
intensity'..
24
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4222_100_4214_3_HR.indd 24 05/04/17 16:26
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