For best results, follow the troubleshooting
solutions in the order they are listed below.
The numbers in parentheses refer to the
Exploded Parts Diagram on pages 14-16.
A. Problems and Solutions
Problem: Hangs up on corners or obstacles
longer than 2 minutes.
Solution:
1. Check the wheel RPM. See page 7.
2. Make sure the back-up valve pulls
the Polaris back approximately
every 2 minutes.
3. Adjust the thrust jet (#23).
See page 6.
4. Remove unnecessary pool hard-
ware or install a ladder guard kit
(part #G-21). See page 10.
Problem: Sweep hose sprays too much
water out of the pool.
Solution: 1. Check the sweep hose scrubber
(#5) and replace it if it’s worn or
missing (part #9-100-3105).
2. Decrease the sweep hose action.
See “Sweep Hose Adjustment”
on page 7.
3. Add a sweep hose weight
(part #B-2). See page 10.
Problem: Polaris goes in circles and does
not clean the entire pool.
Solution: 1. Check the wheel RPM. See page 7.
2. Adjust the thrust jet (#23) to make
the Polaris go in more of a straight
direction. See page 6.
Problem: Polaris will not climb walls.
Solution:
1. Check the wheel RPM. See page 7.
2. Position the thrust jet (#23) to
12:00 o’clock for maximum
climbing ability. See page 6.
3. Push the head float forward
toward the feed pipe. See page 6.
4. Verify that the rear wheel is being
driven by the idler wheel. If not,
push the idler wheel (#24) down-
ward to dislodge any sand or dirt.
If it will still not move freely,
remove the wheel screw (#18) and
pull the idler wheel off the axle.
Clean away any debris caught
under the wheel. It may help to
move the swing axle (#28) down-
ward several times. Reattach the
idler wheel.
Problem: Sweep hose is sucked into the
vacuum tube.
Solution: 1.
Make sure the opening at the end of
the sweep hose (#7) is not blocked
by the sweep hose scrubbe
r (#5).
2. Adjust the sweep hose (#7) to a
gentle sweeping motion.
See page 6.
Problem: Polaris runs on its side.
Solution: 1. Empty the bag (#1).
2. Check the head float (#4). If it’s full
of water, remove and replace it
(part #A-20).
3. Check the floats (#51) on the feed
hose to make sure they are
floating and spaced evenly. See
the “Properly Sized Feed Hose”
diagram on page 4.
Problem: Feed hose tangles or ties itself in
knots.
Solution: 1. Make sure the feed hose has
been cut properly. See page 5.
2. Check the floats (#51) to make
sure they are floating and spaced
evenly. See number 11 on page 6.
3. Check the wheel RPM.
See page 7.
4. Make sure the swivels (#50) are
turning freely and the flow arrows
on all of the swivels are pointing
toward the cleaner.
Problem: Polaris will not stay on the
bottom; it floats around the pool.
Solution: 1. Check the wheel RPM.
See page 7.
2. Move the head float away from the
feed pipe.
3. Empty the sand/silt bag.
4. Verify the feed hose length and
float placement. See page 5.
11
IV. Troubleshooting the Polaris
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