12
Please Note: It is important to use genuine
Polaris replacement parts, because non-
Polaris parts may adversely affect the unit’s
performance. Filter bags are an excellent
example; “generic” bags are not specifically
designed to work with the Polaris and can
cause operating problems.
B. Troubleshooting Worksheet
If none of the troubleshooting solutions
worked, please fill in the following information
and either contact your participating Polaris
dealer or our Customer Service Department at
1-800-VAC-SWEEP (USA and Canada only)
or (760) 599-9600. Monday through Friday,
7:30 a.m. - 5:00 p.m. PST.
In order to provide faster and more convenient
service, have the following information avail-
able at the time of your call or when taking the
Polaris in for service.
1. Serial #: ___________________
(See page 14 for the location of the serial #.)
2. Wheel RPM:________________
(See page 7.)
3. Is the back-up valve cycling?
(Watch the jet on the back-up valve. It should come
on and go off. It should stay off longer than it stays on.)
Yes No
4. Is the hose the proper length?
(See the diagram at the bottom of page 4.)
Yes No
Length of the clear hose: _____________
Length of the white hoses:____________
5. Is the hose floating properly?
(See number 11 at the top of page 6.)
Yes No
6. How often do you clean the
filter screen inside the quick
disconnect?
(See page 9.)
Never Once a week
Twice a week Once a month
7. Are the vacuum jets obstructed?
(While the cleaner is operating, hold it upside down
and look into the vacuum tube. There should be
two distinct, even jets of water.)
Yes No
Problem: Polaris moves too slowly.
Solution: 1. Check the filter screen (#44) in the
quick disconnect and clean,
if necessary.
2. Clean the skimmer, pool filter and
pump basket if they are dirty.
3.
Check all of the hoses for holes that
could cause loss of water pressure.
4. Verify that the rear wheel is being
driven by the idler wheel.
If it is not, refer to step 4 under
“Polaris will not climb walls”
on page 11.
5. Make sure the Polaris is receiving
adequate water pressure.
See number 5 on page 7.
Problem: The feed hose keeps discon-
necting from the wall fitting.
Solution: 1. Make sure the quick disconnect is
firmly attached to the pool wall.
Align the two tracks on the quick
disconnect with the two inner pegs
of the universal wall fitting. Twist
clockwise 1/4 turn and pull away
from the pool wall to secure.
2. Check the universal wall fitting to
ensure that the inner pegs are
not damaged.
Problem: The feed hose keeps discon-
necting at the swivels.
Solution: The nuts may have been installed
backwards. See the “Proper Nut
Placement” diagram on page 5.
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