10 Troubleshooting Problems
• Troubleshooting
The troubleshooting guide is designed to help you. If problems continue,
please contact customer support. Details are provided under “Getting
Help”.
Symptom Problem Solution
I receive an error
message when I am
installing “Polaroid
Digital Camera Driver”.
“Polaroid Digital Camera
Driver” does not load.
Shut down all other applications and
attempt to reinstall the driver.
Check to see if the USB in your BIOS
is activated. Please refer to Polaroid
website for how to active USB controller
in BIOS
I cannot upload images
to my computer.
Connection failure.
Check all cable connections are
secured.
I cannot run the
“Polaroid Digital Camera
Driver”.
Conict with another
camera driver or capture
device.
If you have another camera installed on
your computer, remove it and it’s driver
completely from your system to avoid
conicting with your camera.
Camera Driver is not
installed.
You need to install the camera driver for
Windows 98SE systems.
My CD Installation
wizard does not work.
The auto installation le
is switched off or the CD-
ROM is disconnected.
Go to the computer desktop. Right click
on “My Computer”. Click “Properties”.
Select “Device Manager”. Double click
on “CD-ROM”, double click on “CD-R
(normally the manufacturer’s name.
Click on “Settings”. Ensure both “Auto
insert notication” and the “disconnect”
are ticked. If you change the settings
the computer will ask you to restart
your PC. Click “Yes”.
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