When you hang up, any remaining held calls will remain on hold until you resume them.
Call Park
Calls can be parked in an ‘orbit’, or holding area, that will allow other users to retrieve
the call from any phone, rather than transferring the call to a specific user’s handset or
holding it on one handset.
The call park can hold multiple calls, but be aware that call retrieval is performed on the
basis of time spent on hold, i.e., the call that has been held in the park longest will be
retrieved first when the retrieval code is entered on a handset.
Parking a Call
1. During a call, press the Trnsfer soft key.
2. Press the Blind soft key to select blind transfer.
3. Using the dial pad, enter the call Park extension number – see your system
administrator if you are unsure of the call park extension number.
Note: If you make an error when entering a transfer destination, press the
Backspace button to make a correction.
4. Press the Send soft key.
5. Hang up.
Retrieving a Parked Call
1. Lift the handset, press the button, or press the button.
2.
Dial *4call park extension number. For example, to retrieve a call parked at
extension 50, dial *450.
3.
Press the Send soft key if you are using the speakerphone or headset.
4. The call is retrieved.
Transferring Calls
Calls can be transferred to other extensions in one of two ways: you can either
‘announce’ the call to the recipient, or send the call and hang up before the recipient
has answered; this is called a blind transfer. By default, most SoundPoint phones will
attempt an announced transfer unless you specifically request a blind transfer.
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