Technical Support and Repair 16
7. Technical Support and Repair
Calling for Assistance
PROSUM has made every effort to ensure that the product you have purchased is free of defaults. All
hardware and software parts have been tested individually and subjected to strict quality control procedures.
Nevertheless, if you experience problems, contact your local distributor or send an Email to PROSUM:
support@prosum.net
If possible try to give the following information:
1. Computer mark and model.
2. Other extension boards installed in the computer.
3. Operating system name and version.
4. Topology, cabling.
5. Problem description and reproduction.
Returning an Adapter for Repair
There is no charge for repair or replacement of products under warranty. If you think the adapter has a
hardware failure, please contact your local distributor or PROSUM as mentioned above before returning the
card.
1. Include your name, your complete address and the description of the problem inside the package:
2. Send the product prepaid and packaged for safe shipment - if possible in its original container.
The repaired or replaced adapter will be returned to you at PROSUM's expense.
Prosum does not accept packages with due
port
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