QNAP TS-1635AX User Manual

5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage Manager > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage Manager > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-1635AX User Guide
Troubleshooting 43

QNAP TS-1635AX Specifications

General

Internal memory	4 GB
Internal memory type	DDR4
Maximum RAM supported	16 GB
RAID levels	0, 1, 5, 6, 10, 60, JBOD
RAID support	Yes
Storage drive size	- \
Storage drive capacity	0 GB
Supported file systems	FAT32, HFS+, exFAT, ext3, ext4
Storage drive interface	-
Storage drives installed	No
Number of M.2 (M & B) slots	2
Storage drive sizes supported	2.5, 3.5 \
Supported storage drive types	HDD & SSD
Total installed storage capacity	0 TB
Number of storage drives installed	16
Supported storage drive interfaces	Serial ATA, Serial ATA II, Serial ATA III
Ethernet LAN data rates	10, 100, 1000, 10000 Mbit/s
Ethernet LAN data rate supported (max)	10000 Mbit/s
Fiber optic connector	SFP+
USB 2.0 ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	3
Processor cores	4
Processor family	Marvell
Processor frequency	1.6 GHz
Processor architecture	ARM Cortex-A7
PCI Express slots version	3.0
Chassis type	Desktop
Cooling type	Active
Display type	LCD
Fan diameter	92 mm
Product color	Black
Fan diameter 2	60 mm
Number of fans	4 fan(s)
Cable lock slot type	Kensington
Number of built-in speakers	1
Type	NAS
Noise level	23 dB
Device class	Small & Medium Business
Backup features	Cloud, iSCSI LUN
Browser supported	Apple Safari 7, Google Chrome, Microsoft Internet Explorer 10, Mozilla Firefox
Security algorithms	256-bit AES
Fan voltage	12 V
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power supply unit (PSU) capacity	250 W
Storage temperature (T-T)	5 - 95 °C
Operating temperature (T-T)	0 - 40 °C
Operating system version	4.3.4
Operating system installed	QNAP Turbo System
Cables included	AC, LAN (RJ-45)

Weight and Dimensions

Depth	319.8 mm
Width	369.89 mm
Height	303.84 mm