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6. Troubleshooting
Issue Possible Cause Solution
Power on failure
Reverse polarity contact
Check whether the positive and
negative polarities of the power
terminals are normally connected.
Renogy ONE Core damaged
Contact our customer service
through renogy.com/contact-us/.
Failure to add devices
or smart accessories
The device is too far away from
Renogy ONE Core.
Move the device closer to Renogy
ONE Core.
z
Bluetooth: within 10 m in an open
environment.
z
Zigbee: within 50 m in an open
environment.
The smart accessories have been
connected to other devices.
Reset the smart accessories, and
redo adding. For details, see the user
manuals of specific accessories at
renogy.com/support/downloads.
The device or smart accessory is
incompatible with Renogy ONE
Core.
Use Renogy devices and smart
accessories.
Wi-Fi connection
failure
Unsupported Wi-Fi frequency band
Ensure the Wi-Fi router is working on
the 2.4 GHz band.
WPA3 encryption
Disable WPA3 encryption on the Wi-Fi
router.
Wrong password
Enter the correct Wi-Fi SSID and
password.
Signal shielding
Ensure that there is no metal object
around Renogy ONE Core and the Wi-
Fi router because it may undermine
the wireless communication.
BT-1 or BT-2
communication failure
Unstable communication quality
Unplug the BT-1 or BT-2 Bluetooth
module from the devices, and then
plug it to the devices again. Redo
device scanning on Renogy ONE Core
if necessary.
Laggy and
unresponsive
operations on the LCD
Improper power supply
Check the voltage of the power
supply. Make sure the voltage is 8V to
60V DC for the Power Port or 5V DC
for the Type-C port, and the voltage
should be stable.
Failure to find
Bluetooth devices
1. The Bluetooth device is powered
off.
2. The Bluetooth device has been
paired with DC Home app.
3. Bluetooth on the device is
turned off.
1. Power on the Bluetooth device.
2. Unpair the device from the app
first and then redo on Renogy ONE
Core.
3. Turn on Bluetooth on the device.
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