13
FAQs
Problem
Unable to power on.
•
Battery low. Put the robot on the dock and charge it before use.
•
Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F).
Unable to charge.
•
If the dock is not receiving power, check that both ends of the power cable are properly connected.
•
If the contact is poor, clean the charging contacts of the dock and the robot.
•
Conrm that the dock indicator is on.
Slow charging speed.
•
To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an
environment at a high or low temperature.
•
Charging contacts dirty. Clean them with a dry cloth.
Unable to return to dock.
•
There are too many obstacles near the dock. Move it to an open area.
•
The robot is too far from the dock. Place it closer and retry.
Abnormal behavior.
•
Restart the robot.
Noise during cleaning.
•
The main brush, side brush, or main wheel may be jammed. Turn o the robot and clean them.
•
The omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning.
Poor cleaning performance and/or
leaking dust.
•
The dustbin is full and needs emptying.
•
The lter is blocked and needs cleaning.
•
The main brush is tangled up and needs cleaning.
Solution
Unable to connect to WiFi.
•
WiFi disabled. Reset the WiFi and try again.
•
Poor WiFi signal. Move the robot to an area with good WiFi reception.
•
Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
•
Current device not supported. Find the supported models in the app.
•
Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer
Service for help with troubleshooting.
Scheduled cleaning is not working.
•
Battery low. Scheduled cleaning can only begin when the battery level is above 20%.
Is power always being drawn when the
robot is on the dock?
•
The robot will draw power while it is docked to maintain battery performance, but the power consumption
is extremely low.
Does the robot need to be charged for at
least 16 hours for the rst three uses?
•
No. The lithium battery has no memory eect. The robot can be used any time after it has been fully charged once.
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