FAQs
29
Problem Type Solution
Unable to power on
The baery level is low. Please put the main unit back onto the charging dock to
charge it before use. Baery temperature is too low or too high. Please use the
main unit in the range of 39°F (4°C) ~ 104°F (40°C).
Unable to connect to WIFI
WIFI is disabled. Please reset the WIFI and try again.
WIFI signal is poor. Please make sure that the main unit is in an area with good WIFI
signal reception.
Abnormal WIFI connection: Please reset WIFI and download the latest mobile app
to retry connecting.
Unable to charge
The charging dock is not plugged in. Please confirm the two ends of the power
cable are properly plugged. Contact is poor. Please clean the contact tab on the
charging dock and the charging contact on the main unit. Please confirm whether
the charging indicator is on.
Slow charging speed
When used at high or low temperatures, the main unit will automatically reduce
the charging speed so as to extend baery life. The charging contact areas may
be dirty. Please use a dry cloth to clean such areas.
Unable to recharge
There are too many obstacles near the charging dock. Please place it in an open area.
The main unit is too far from the charging dock. Please put it near the charging dock.
Abnormal behavior Please power off and on the main unit.
Noise during cleaning
The main brush, side brush, Omni-directional wheel or main wheel may be entangled
with foreign maers. Please clean them off aer powering off.
Cleaning capacity decreased or dust dropped out
The dustbin is full. Please empty it.
The filter is blocked. Please clean it.
The main brush is entangled with foreign maers. Please clean them off.