Cookbook FAQs About PPPoE Failures
8
3 FAQs About PPPoE Failures
3.1 What Should I Do If a PPPoE Connection Fails to Be Set Up?
(1) In Local Device mode, choose Network > WAN and click View PPPoE Records to obtain connection logs.
(2) Check whether the PPPoE account and password are correct.
(3) Check whether the IP address assigned by the ISP conflicts with the IP address on the AP in router mode.
(4) Expand Advanced Settings and check whether the MTU setting of the AP meets requirements of the ISP. If the
MTU is incorrect, change it.
(5) Check whether the VLAN tag needs to be configured for PPPoE.
There is no VLAN tag for PPPoE by default. If the VLAN tag is required, you can enable 802.1Q Tag and set
VALN ID.
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