05
Troubleshooting
and
Maintenance
Troubleshooting
If
the
TV
seem
s to ha
ve
a problem, first
review
this list of
po
ssible problems
and
solution
s.
Alternatively, review the
Troubleshooting
Section
in
thee-Manual.
If
none
of the troubleshooting ti
ps
apply,
please
visit
"www.samsung.c
om"
and
click Support or contact the call center listed
on
t
he
back
cover
of this
manual.
•
For
detailed information
on
troubleshooting, watch the troubleshooting
videos
at www
.samsung.com
/
spsn
.
•
Thi
s
TFT
LED
panel
is
made
up
of s
ub
pi
xels which require sophisticat
ed
technol
og
y to p
ro
du
ce.
There
ma
y
be
,
however,
a f
ew
bright or dark
pi
xe
ls
on
the
sc
re
en
.
These
pi
xe
ls will h
ave
no
impact on the performance of the
product.
•
To
keep
your
TV
in
optimum condition,
upgrade
to the latest software.
Use
the Update Now or Auto Update
functions
on
the
TV's
menu
(8
>®Settings>
Support> Software Update> Update
Now
or Auto Update).
The
TV
won't turn
on.
•
Make
sure that the
AC
power
cord
is
sec
urely
plu
g
ged
in
to the
TV
a
nd
the wa
ll
outle
t.
•
Ma
ke
sure
that the wall outlet
is
working
and
the power indicator at the bottom of the
TV
is
lit
and
glowing a
so
lid
red
.
•
Try
pressing
the
P
o
wer
(
~
:
'
)
button at the bottom of the
TV
to
ma
ke
sure that the
prob
le
m
is
not with the
rem
ote
co
ntro
l.
If
the
TV
turns o
n,
refer to
"Remote
co
ntrol
do
es
not
wor
k"
be
low.
There
is
no
picture/video/sound, or a distorted picture/video/sound from
an
e~!_~rnal
device,
or
"Weak
or
No
Signal"
is
displayed
on
the
TV,
or
you
cannot find a
channel.
• Ma
ke
sure the
co
nn
ec
tion to the d
ev
i
ce
is
correct a
nd
that a
ll
cab
l
es
are ful
ly
in
ser
te
d.
•
Remo
ve
a
nd
r
eco
nn
ec
t a
ll
ca
bl
es
co
nn
ecte
d to the
TV
and the external de
vi
ces.
Tr
y new
ca
bl
es
if p
oss
ible.
•
Co
nfirm
that the
co
rrect input sour
ce
h
as
b
ee
n
se
l
ec
ted
(8
>
Source
).
•
Perform a
TV
se
lf d
ia
gn
os
is to dete
rm
ine if t
he
pro
blem is
ca
used
by
the
TV
or
the de
vi
ce
(8
>
®Settings
>
Support > Self
Diagnosis
> Start Picture
Test
or Start
Sound
Test)
.
• If
the t
es
t r
es
ult
s are no
rm
al, rebootthe co
nn
ected de
vice
s
by
un
p
lu
g
gin
g
ea
ch de
vi
ce
's
po
wer co
rd
an
d th
en
plu
gg
in
g it
in
agai
n.
If
the i
ss
ue persist
s,
refer to the
con
nection g
ui
de
in
the u
ser
ma
nu
al of the
co
nn
ecte
d
dev
i
ce.
• If
yo
u are not us
in
g a
cab
le
bo
x or
sate
llite b
ox
, and
you
r
TV
is
receiv
in
g TV sign
als
from
an
ante
nn
a or a
ca
b
le
wa
ll
co
n
nector,
run
Auto Program to
searc
h f
or
channe
ls
(8
>
®Settings
>
Broadc
asting > Auto
Prog
r
am).
The
remote control
does
not work.
·
---
•
Check
if the
pow
er i
nd
icator at the bottom of the
TV
blinks w
he
n y
ou
press
the remote's
Po
wer butto
n.
If
it
does
not, repl
ace
the remote control
's
batte
ri
es
.
•
Ma
ke
sure that the batteri
es
are
in
sta
ll
ed with their pol
es
(
+/-)
in
the co
rrec
t
di
rectio
n.
•
Tr
y pointing the remote direc
tl
y at the
TV
f
rom
5 f
t.
to
6f
t.
(1.5
-
1.
8
m)
aw
ay.
• lf
yo
urTV
ca
me with a S
am
s
ung
Smart Remote (B
lu
etooth
Re
mot
e),
make sure to pair the r
em
ote to the
TV
.
The
cable
bo~
or
satelllt~~QX
remote control doesn't turn the
TV
on
or off or adjust the
volume.
•
Program
the
ca
ble
box
or
sate
llite
box
re
mote
co
ntrol to operate the T
V.
Refe
r to the
cab
le b
ox
or
sate
llite
box
use
r
ma
nu
al for the S
AM
S
UN
G
TV
co
de.
Engl
is
h -18
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