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Problem and possible solutions
An external audio source is connected, but not played.
■ For plugged connections: Ensure that the device is
fully connected.
■ For wireless connections: The device has not been
paired. Refer to section "Pairing Bluetooth devices".
■ More than one audio device is connected and
another connected audio device has a higher
priority. Unplug unused audio device or press
to stop wireless audio streaming from unused
audio devices.
Cannot toggle between transmitters.
■ Only one transmitter has been paired. Pair both
transmitters.
■ Ensure that both transmitters are within operating
distance.
■ At least one transmitter is a third-party transmitter.
Toggling between transmitters works only for our
transmitters.
Consult your Hearing Care Professional if you encounter
further problems.
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