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Support
Before requesting service
Before requesting service
Go through this section if you experience difficulty in
operating the PSP® system. Should any problem persist,
please visit our Help and Support pages at
http://eu.playstation.com/help-support/.
Power, battery and charging issues
The PSP® system does not turn on.
The battery charge may have run out. Charge the battery.
The battery does not charge, or does not fully recharge.
When using the AC adaptor
to charge the battery, check the
following:
– The USB
cable is fully inserted into the system and the
AC adaptor.
– The AC power cord is fully inserted into the AC adaptor
and the electrical outlet. (PSP-N1002 only)
– The AC adaptor is fully inserted in the electrical outlet.
(PSP-N1003 only)
– The correct AC adaptor for this product is being used.
When using a USB device connected to the system to
charge the
battery, check or make note of the following:
– The USB cable is fully inserted into the system and the
USB device.
– The USB device is turned on.
– The system is set to USB mode. If [USB Mode] is not
displayed on the screen, select
(Settings)
(USB Connection).
– Some USB devices cannot be used to charge the battery.
For details, see "Charging methods" (
page 22).
– During gameplay and other operations, the battery cannot
be charged using a USB device.
The battery may not charge efficiently or charging may take
longer
depending
on the usage conditions and
environmental factors. For details, see "Information about
the battery charge" (
page 21).
Check that the multi-use connector on the bottom of the
system is
free of dust. In addition, check that the AC
adaptor and USB cable connectors are clean. If the
connectors are dirty, wipe them with a soft, dry cloth.
The battery charge doesn’t last long.
The charge may run out sooner depending on the storage
method, usage
conditions or environment factors. For
details, see "Information about the battery charge"
(
page 21).
The PSP® system is misshapen.
The battery ins
ide the PSP® system may bulge as the
battery ages. Contact the appropriate PSP
® customer service
helpline. Details are found within the contact information
section at http://eu.playstation.com/help-support/.
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