Sterling SAPPHIRE 2 User Manual

32
Iss 1
Trouble Shooting GuideTrouble Shooting Guide
SYMPTON POSSIBLE CAUSE SOLUTION
Shortened range Batteries not charged for
long enough
Charge batteries for eight
hours or more
%DWWHULHVZHDNDQG
cannot hold charge
5HSODFHEDWWHU\SDFN
%DWWHU\SDFNQRWFKDUJLQJ
or
battery gauge shows
empty after charging
%DWWHU\SDFNIDXOW 5HSODFHEDWWHU\SDFN
Charge fault Replace charger
Charger loom or plug
damaged
Contact local mobility
dealer
Loose connection &KHFNSOXJVDQGORRPV
No output from wall outlet 7U\DZDOOVRFNHWLQD
different room
Fuse in charger mains
plug blown
Unplug from wall &
change fuse
%XWWRQRQEDWWHU\SDFN
has popped out
Switch off and press
EXWWRQEDFNLQ
Output fuse in charger
blown
Unplug from wall and
contact dealer
Battery charging current
high
Faulty batteries 5HSODFHEDWWHU\SDFN
Scooter switched on
during charging
Turn Scooter off
No drive %UDNHUHOHDVHOHYHU
disengaged
(QJDJHEUDNHUHOHDVH
lever
Flat batteries &KDUJHEDWWHU\SDFN
Scooter is not switched on
ZLWKNH\
(QVXUHWKHNH\LV
switched on
%DWWHU\SDFNQRWHQJDJHG
properly
&KHFNEDWWHU\SDFNLVIXOO\
engaged onto connectors
Charger plugged in Unplug charger
%XWWRQRQEDWWHU\SDFN
popped out
5HVHWFLUFXLWEUHDNHU
button
Disconnected loom or
plugs
&KHFNDOOSOXJVORRPV
Control system fault Contact dealer
Motor runs irregularly and/
or noisily
Electrical malfunction Contact dealer
Control system fault Contact dealer
DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM,
BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER.
THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER
SERVICEABLE PARTS

Sterling SAPPHIRE 2 Specifications

General

Brand	Sterling
Model	SAPPHIRE 2
Category	Scooter
Language	English