Returning the instrument for service
If the instrument has removable batteries, remove the batteries before repacking the instrument and do not include the batteries in the
shipment.
Note: Do not ship removable batteries to Tektronix Service Centers.
When repacking the instrument for shipment, use the original packaging. If the packaging is unavailable or unfit for use, contact your local
Tektronix representative to obtain new packaging.
Seal the shipping carton with an industrial stapler or strapping tape.
Before returning the instrument for service, contact the Service Center to get an RMA (return material authorization) number, and any
return or shipping information you may need.
If the instrument is being shipped to a Tektronix Service Center, enclose the following information:
• The RMA number.
• The owner's address.
• Name and phone number of a contact person.
• Type and serial number of the instrument.
• Reason for returning.
• A complete description of the required service.
Mark the address of the Tektronix Service Center and the return address on the shipping carton in two prominent locations.
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