Toshiba B-EP4DL-GH32-QM-R User Manual

13
Troubleshooting
When a problem occurs during operation, check the following troubleshooting guide and take an
appropriate corrective action.
If you cannot solve a problem by means of the following, do not attempt to repair it by yourself. Turn off the
printer, remove the battery pack, then contact a Toshiba Tec service representative for assistance.
When an error message is displayed
When an error message is displayed, follow the respective instruction then press the [PAUSE] button.
The error will be cleared.
Error Message Cause Solution
COMMS ERROR
A parity error or framing error has
occurred during communication by RS-
232C.
Turn the power off and then back on.
Send data from the host to the printer
again. If the problem reoccurs, turn off
the power and contact your Toshiba Tec
service representative.
PAPER JAM ****
The media is not loaded properly. Load the media properly.
The media has jammed in the printer.
Remove the jammed media and load the
media properly. Press the [PAUSE]
button.
The media is not fed properly.
Load the media properly and press the
[PAUSE] button.
The reflective sensor does not detect
black marks.
Load the media properly.
The transmissive sensor does not detect
gaps between the labels.
Load the media properly. If the problem
reoccurs, set the threshold again.
NO PAPER ****
The printer ran out of media.
Load a new media roll and press the
[PAUSE] button.
COVER OPEN ****
The top cover is open. Close the top cover.
HEAD ERROR
A part of the print head element is
broken.
Turn off the printer and contact your
Toshiba Tec service representative for
the replacement of the print head.
FLASH WRITE ERR.
A flash memory write error occurred.
Turn the power off and then back on.
Send data from the host to the printer
again. If the problem reoccurs, turn off
the power and contact your Toshiba Tec
service representative.
FORMAT ERROR
A flash memory format error occurred.
Turn the power off and then back on.
Send data from the host to the printer
again. If the problem reoccurs, turn off
the power and contact your Toshiba Tec
service representative.

Toshiba B-EP4DL-GH32-QM-R Specifications

General

Brand	Toshiba
Model	B-EP4DL-GH32-QM-R
Category	Printer
Language	English