Trojan FOCUS 360 - TROJAN REPAIRS PROCEDURE; PROCEDURE FOR REPORTING EQUIPMENT FAULTS; COST OF REPAIRS AND WARRANTY COVERAGE

1. Procedure for repairs
ShouldyouexperienceanyfaultsorbreakdownsonyourTrojanequipment,pleaseadheretothefollowingproceduretohavethe
fault rectified speedily and professionally.
• Donotreturntheproducttothestore*
• Call0861Trojan(0861876526)tologthefaultyproduct(underwarrantyoroutofwarranty)
• Theoperatorwilltryidentifythefault,andwillbookaserviceteamcallout.
• Theserviceteamwillcallyoutoagreeadateandtimetocollectthefaultyproduct.
• Itemsrepairedinourservicecentrewillbereturnedtoyourhomeonanagreeddateandtime.
* Note:
Should you live in an outlying area, it may be necessary to return the product to the store nearest to you. Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
• Anyitemsstillunderwarrantywillberepairedfreeofcharge,aslongasitcomplieswiththe
terms and conditions of the warranty. (refer to “warranties” section in this manual)
•  AnyitemsthatneedtoberepairedthatareNOTcoveredinthewarrantywillbeforthe
 consumer’sexpense.Aquotefortherepair/replacementoftheseitemswillbeprovidedtothe

consumer for approval prior to repairs being conducted.
2.2 Out of Warranty
• Anyitemsthatneedtoberepairedoncethewarrantyhasexpiredwillbefortheconsumer’sexpense 
including call out fees. A quote for the repair / replacement of these items will be provided to the
consumer for approval prior to repairs being conducted.
0861 876526
0861 TROJAN
13. TROJAN REPAIRS PROCEDURE
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