11 U-Line Service
Troubleshooting
Customer Call Guide
U-Line’s warranty does not cover customer education calls. It
has been reported that as high as 50% of all service calls
performed are customer education calls.
The following guide has been developed to help answer
frequently asked questions. It can be used by persons
scheduling service calls. Things to consider before scheduling a
service call been developed to help answer frequently asked
questions. It can be used by persons scheduling service calls.
Things to consider before scheduling a service call
Concern Response
The unit is not cold enough. • Are you familiar with the factory temp
erature specifications for your
unit? Many factors can cause these temperatures to vary; ambient
temperature, application, amount of use (number of times and
length of time the door or drawers or opened and closed), etc.
• Is the door or drawers sealing properly? If the
door or drawer is not
sealed properly, it allows heat into the unit. U-Line’s warranty is 90
days for door or drawer adjustments.
• Has the door or drawers been left open?
• Is the condenser clean? U-Line’s warranty does not cover cleaning
th
e condenser.
• Is the unit behind closed doors or th
e vent restricted? The front
grille must be free of obstruction.
• Is the unit in an application of heavy usage? Heavy usage or high
ambie
nt temperatures will cause a unit to frost up.
• Did you try adjusting the temperature to
a colder level? Adjust to a
colder level. Be sure to allow 24 hours between temperature control
adjustments.
Temperature is too cold. • Check actual temperature versus set-point.
• Did you try adjusting the temperature to a warmer level? Adjust to a
warmer level
. Be sure to allow 24 hours between temperature
control adjustments.
The unit is frosting up. • Are you familiar with the defrost techn
ology of your unit?
• Is the door or drawers sealing properly? If the door or drawer
is not sealing properly, it allows heat/humidity into the unit.
U-Line’s warranty is 90 days for door or drawer adjustments.
• Has the door or drawers been left open?
• Is the unit in an application of heavy usage? Heavy usage or high
ambie
nt temperatures will cause a unit to frost up.
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