34 Questions and answers
Questions and answers
Manufacturer's advice
Authorization
Depending on the variant, this device is intended for analog phone lines in the German/Luxembourg or
Austrian network (see device label).
Country-specific requirements have been taken into consideration.
We, Unify Software and Solutions GmbH & Co. KG, declare that this device meets the essential requirements and other relevant
regulations laid down in Directive 1999/5/EC.
The EU declaration of conformity for your country under 1999/5/EC can be found at:
wiki.unify.com/wiki/Declarations_of_Conformity#Cordless_Phones.
This declaration may also be available in the files "International Declarations of Conformity" or "European
Declarations of Conformity" in some cases.
Therefore please also read these files.
The display is blank.
• The handset is not switched on. Press and hold
• The battery is empty. Charge the battery or replace it ( p. 8)
"No Base" flashes on the display.
• The handset is outside the range of the base. Reduce the distance between the handset and base
"Please register handset" flashes on the display.
• The handset is not yet registered or was de-registered when another handset was registered.
Register the handset again
The handset does not ring.
• The ringtone is deactivated. Activate the ringtone ( p. 31)
• The phone does not ring during a specific period or for certain numbers.
¤ Check the time control for external calls ( p. 21)
The other party cannot hear you.
• The handset is "muted". Reactivate the microphone ( p. 14)
The caller's number is not displayed.
• Calling Line Identification (CLI) is not enabled for the caller. The caller should ask the network
provider to enable Calling Line Identification(CLI).
• Calling Line Identification Presentation (CLIP) is not supported or enabled by the network provider.
Ask the network provider to enable Calling Line Identification Presentation (CLIP).
• The phone is connected via a PABX or a router with an integrated PABX (gateway) that does not forward
all information.
¤ Reset the system: Pull out the power plug briefly. Reinsert the plug and wait until the device restarts.
¤ Check the settings on the PABX and activate phone number display if necessary. To do this, search
for terms such as CLIP, calling line identification, telephone number identification, caller ID, ... in the
system user guide or ask the system manufacturer.
You hear an error tone when keying in (descending tone sequence).
• Action has failed/invalid input. Repeat the process. Read the display and refer to the user guide if
necessary.
No time is specified for a message in the call list.
• The date/time are not set. Set the date and time.
Registration or connection problems with a Bluetooth headset.
¤ Reset the Bluetooth headset (see the user guide for the headset).
¤ Delete the registration data on the handset by de-registering the device ( p. 24).
¤ Repeat the registration process ( p. 25).
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