5554
Troubleshooting guide
Cause Possible remedy
During Bluetooth pairing my other device is prompting
for a code, what do I have to enter?
The pairing code is
required for the initial
coupling of uDirect
with your Bluetooth
device (pairing)
The uDirect pairing code is
“0000” (four zeros)
I hear intermittency during audio streaming via
uDirect
The Bluetooth device
is too far away, or worn
in a back pocket (body
shielding)
Do not to exceed the
maximum distance 5-10 m
(15-30 ) and keep Bluetooth
devices in front of you
uDirect searches for
known devices for two
minutes aer switching
on
Aer two minutes, uDirect
will stop searching and the
intermittency will stop
A phone connected to
other devices, such as
a PC, may not be able
to continuously stream
music
When using your Bluetooth
phone as music player,
disconnect it from other
devices, such as PCs
Cause Possible remedy
The volume of the music is too loud or too quiet. The
volume of phone conversations is not comfortable (too
low or too high)
Dierent audio sources
have dierent outputs
Reduce the hearing aid
volume by pressing the
(
) button. If the sound
volume over the phone (or
music) is too low aer this
reduction use the phone
volume button to increase
the volume.
To change the volume of
the phone or any other
sound source streaming to
uDirect3, rst adjust the
overall level of the device
and make minor adjustments
on your uDirect 3
I have diculties understanding the phone
conversation in a noisy environment
Your hearing aid
microphones are set too
high during the call
Reduce the environmental
noise by pressing the volume
down button for two seconds
and then use the phone
volume button to increase
the phone volume