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Troubleshooting Guide
MOST PROBABLE CAUSE REMEDY
uDirect is no longer recognized by the cellular phone or other
Bluetooth device to which it was previously paired.
• uDirect can be paired to a
maximum of 8 different
Bluetooth devices. If the
internal memory is full,
new pairings will overwrite
previous pairings.
• Pairing was deleted.
The cellular phone is ringing but the Bluetooth indicator is not flashing
and there is no ringing indication in the hearing instruments.
• Bluetooth is OFF in the
cellular phone.
• uDirect and your cellular
phone are not connected
to each other.
• uDirect is not paired to the
cellular phone.
• Repeat the pairing between uDirect
and the Bluetooth device which was
overwritten.
• Repeat the pairing between uDirect and
the Bluetooth device which was deleted.
• Ensure Bluetooth is turned ON in the
cellular phone. Please refer to your
cellular phone’s user guide.
• 1. Disable the Bluetooth functionality in
your cellular phone and turn it ON again.
2. Restart uDirect by turning it OFF and
back ON. The uDirect’s Bluetooth
functionality will be automatically re-
activated.
3. Activate uDirect by selecting it in the
cellular phone’s “Active device” menu.
4. Reduce the distance between uDirect
and the cellular phone.
• Follow the pairing process in this guide.