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[English]KEN001AKI 18.09.2017 • v09
Hints and tips
Problem Possible causes What to do
The induction hob cannot
be turned on
No power. Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area.
If you’ve checked everything and
the problem persists, call a quali-
ed technician.
The touch controls are
unresponsive.
The controls are locked. Unlock the controls. See section.
‘Using your induction cooktop’ for
instructions.
The touch controls are
dicult to operate.
There may be a slight lm of water
over the controls or you may be
using the tip of your nger when
touching the controls.
Make sure the touch control area
is dry and use the ball of your
nger when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with at and smoo-
th bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make crack-
ling or clicking noises.
This may be caused by the const-
ruction of your cookware (layers of
dierent metals vibrating dierently).
This is normal for cookware and
does not indicate a fault.
The induction hob makes
a low humming noise
when used on
a high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise
should quieten down or disappear
completely when you decrease the
heat setting.
Fan noise coming from
the induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob o.
This is normal and needs no acti-
on. Do not switch the power to the
induction hob o at the wall while
the fan is running.
Pans do not become
hot and appears in the
display.
The induction hob cannot detect
the pan because it is not suitable
for induction cooking.
The induction hob cannot detect
the pan because it is too small for
the cooking zone or not properly
centred on it.
Use cookware suitable for inducti-
on cooking. See section ‘Choosing
the right cookware’.
Centre the pan and make sure
that its base matches the size of
the cooking zone.
The induction hob or a
cooking zone has turned
itself o unexpectedly, a
tone sounds and an error
code is displayed
(typically alternating with
one or two digits in the
cooking timer display).
Technical fault. Please note down the error
letters and numbers, switch
the power to the induction hob
o at the wall, and contact a
qualied technician.