4800/2400 Series Installation and User Guide 3-1
3 Troubleshooting and
maintenance
Installation troubleshooting
My computer isn’t recognising my scanner. I’ve checked the
power and connections, what else should I check? Sometimes
the driver does not install correctly and needs to be reinstalled (this
occurs if the scanner is connected before the PaperPort software is
installed). To check this go to the Control Panel and double click on
the System icon. In the System Properties window, click on the
Device Manager button or Hardware tab and then the Device
Manager button (Win XP/2000). If your scanner is listed with an
exclamation mark (!) next to it, delete this entry, restart your
computer and the correct driver should be installed.
During installation I got the error message: PaperPort
Installation is not complete. What do I do? The installation
procedure was not successful. You need to reinstall the PaperPort
software.
I got the error message: PaperPort cannot allocate enough
memory to perform internal critical operations. What do I do?
You should close any other active applications so that additional
memory is available. If you click continue, PaperPort moves the file
to the PaperPort data directory and renames the file with the prefix
“bad.” This allows you to recover the file later.
To recover the file, you can import it into PaperPort by using the
Import command in the File menu.
Cleaning the scanner glass
Scanning items that have excessive amounts of dirt or dust may
dirty the glass. To ensure the best quality scanned item, wipe the
scanner glass with a soft clean cloth to rid the glass of dust or other
debris.
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