Xerox B310 Service Manual

Error code
Description
Action
982.yy A paper port error occurred.
983.yy An unsupported paper port
command error occurred.
984.yy An invalid paper port parameter
error occurred.
992.yy An option device software error
occurred.
NNVVRRAAMM MMiissmmaattcchh FFaaiilluurree SSeerrvviiccee CChheecckk
Warning: To avoid NVRAM mismatch issues, replace only one of the following components at a
time:
• Control panel
• Controller board
To replace a component and to test whether the problem is resolved:
1. Replace the affected component.
Warning: Do not perform a Power-On Reset (POR) until the problem is resolved. If a POR is
performed at this point, then the replacement part can no longer be used in another printer
and must be returned to the manufacturer.
2. Enter the Diagnostics menu. The Diagnostics menu allows you to use temporarily the
replacement part.
Warning: Some printers perform automatically a POR if the Diagnostics menu is not opened
within five seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3. Use the Diagnostics menu to test the replacement part. Perform a feed test to check if the
problem is resolved.
• If the problem is not resolved—Turn off the printer, and then install the old part.
• If the problem is resolved—Perform a POR.
Action Yes No
Step 1
Check if the control panel was
recently replaced.
Was the control panel recently
replaced?
Go to step 2. Go to step 4.
Step 2
Replace the current control panel
with the original control panel. See
Top Cover Removal.
Go to step 3. The problem is solved.
Xerox
®
B310 Printer
Service Manual
115
Diagnostics and Troubleshooting

Xerox B310 Specifications

General

Color	Yes
Print technology	Laser
Resolution color	4800 x 4800 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	15 s
Time to first page (black, normal)	6.7 s
Time to first page (color, normal)	7.2 s
Print speed (black, normal quality, A4/US Letter)	35 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
PCL fonts	6
Printer fonts	PCL, PostScript
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	80000 pages per month
Recommended duty cycle	0 - 6000 pages per month
Number of PostScript fonts	158
Number of print cartridges	4
Page description languages	HTML Direct Image Space, PCL 5, PCL 6, PDF 1.7, PostScript 3, XPS
Processor frequency	1000 MHz
Sound pressure level (printing)	50 dB
Sound pressure level (duplex printing)	52 dB
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Mopria Print Service
USB connector	USB Type-A / USB Type-B
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 11, Windows 8, Windows 8.1
Total input capacity	251 sheets
Total output capacity	125 sheets
Paper tray 1 input capacity	250 sheets
Multi-Purpose tray input capacity	1 sheets
Custom media width	98 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	148 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Heavy paper, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper, Rough paper
Paper tray media weight	60 - 216 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Cables included	AC
Included cartridge capacity (CMY)	1500 pages
Included cartridge capacity (black)	1000 pages
Display	LCD
Control type	Buttons
Product color	Blue, White
Display diagonal	2.4 \
Market positioning	Home & office
AC input voltage	220 - 240 V
AC input frequency	47-63 Hz
Power consumption (max)	530 W
Power consumption (off)	0.2 W
Power consumption (standby)	22 W
Power consumption (printing)	360 W
Power consumption (PowerSave)	1.61 W
Harmonized System (HS) code	84433210
Operating temperature (T-T)	10 - 32.2 °C
Operating relative humidity (H-H)	15 - 80 %
Package depth	567 mm
Package width	534 mm
Package height	450 mm
Package weight	23800 g

Weight and Dimensions

Depth	421 mm
Width	442 mm
Height	308 mm