Troubleshooting
Phaser 3010/3040 Printer 39
User Guide
Paper Jams
This section includes:
Minimizing Paper Jams ...................................................................................................................................................... 39
Locating Paper Jams ........................................................................................................................................................... 40
Clearing Paper Jams ........................................................................................................................................................... 41
Minimizing Paper Jams
The printer is designed to function with minimal paper jams using Xerox
®
supported paper. Other paper
types can cause jams. If supported paper is jamming frequently in one area, clean that area of the
paper path.
The following can cause paper jams:
Selecting the incorrect paper type in the print driver.
Using damaged paper.
Using unsupported paper.
Loading paper incorrectly.
Overfilling the tray.
Adjusting the paper guides improperly.
Most jams can be prevented by following a simple set of rules:
Use only supported paper. For details, see Supported Paper on page 16.
Follow proper paper handling and loading techniques.
Always use clean, undamaged paper.
Avoid paper that is curled, torn, moist, creased, or folded.
Fan the paper to separate the sheets before loading it into the tray.
Observe the paper tray fill line; never overfill the tray.
Adjust the paper guides on the trays after inserting the paper. A guide that is not properly adjusted
can cause poor print quality, misfeeds, skewed prints, and printer damage.
After loading the tray, select the correct paper type and size in the print driver.
When printing, select the correct type and size in the print driver.
Store paper in a dry location.
Use only Xerox
®
paper designed for the printer.
Avoid the following:
Polyester coated paper that is specially designed for inkjet printers.
Paper that is folded, wrinkled, or excessively curled.
Loading more than one type, size, or weight of paper in a tray at the same time.
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