General Care and Troubleshooting
Xerox Phaser 4622
User Guide
107
Printing Problems
Condition Possible Cause Suggested Solutions
The machine does not print. The machine is not receiving
power.
• Check the power cord connections.
Check the power switch and the
power source.
The machine is not selected as
the default machine.
• Select your machine as your default
machine in Windows.
Check the machine for the following:
• The top cover is not closed. Close the top cover.
• Paper is jammed. Clear the paper jam. (See Fault Clearance on
page 97.)
• No paper is loaded. Load paper. (See Loading Paper on page 56.)
• The Toner Cartridge is not installed. Install the Toner Cartridge.
If a system error occurs, contact your service representative.
The connection cable between
the computer and the machine
is not connected properly.
• Disconnect the machine cable and
reconnect it.
The connection cable between
the computer and the machine
is defective.
• If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
The port setting is incorrect. • Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
The machine may be
configured incorrectly.
• Check the printer driver options to
ensure that all of the print settings
are correct. (See Print Procedure on
page 30.)
The printer driver may be
incorrectly installed.
• Reinstall the printer software. (Refer
to the System Administrator Guide
for instructions.)
The machine is malfunctioning. • Check the display message on the
control panel to see if the machine
is indicating a system error. Contact
a service representative.
The document size is so big
that the hard disk space of the
computer is insufficient to
access the print job.
• You might need to reduce the
complexity of the page or install
more memory. (Refer to the System
Administrator Guide.)
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Weight and Dimensions
