General Care and Troubleshooting
Xerox Phaser 4622
User Guide
97
Troubleshooting
A variety of situations can affect the quality of your output. For optimal performance, ensure these
guidelines are followed:
• Do not position the machine in direct sunlight or near a heat source such as a radiator.
• Avoid sudden changes in the environment surrounding the machine. When a change occurs, allow
the machine at least two hours to adjust to its new environment, depending on the extent of the
change.
• Follow routine maintenance schedules for cleaning areas such as the control panel and output
tray.
• Always set the guides in the paper trays to the size of the media in the tray and ensure the correct
size is displayed.
• Ensure paper debris does not contaminate the machine.
For additional Troubleshooting information, refer to the System Administrator Guide.
Fault Clearance
When a fault occurs, the Error screen displays a list of the current faults or alerts. When the Error screen
is displayed, press OK for further information. Follow the instructions in this guide to clear the fault. Any
printed sheets removed will automatically be reprinted once the paper jam is cleared.
To exit the Error screen, press the Back button until the Machine Status screen is displayed. If a fault
has occurred and the Error screen is not visible, press the Back button to access the Error screen.
Pressing the Back button repeatedly alternates between the Machine Status screen and the Error
screen.
Tips for Avoiding Paper Jams
By selecting the correct media types, most paper jams can be avoided.
• Ensure that the adjustable guides are positioned correctly. (See Loading Paper on page 56.)
• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the
inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (See Media Specifications on page 62.)
• Ensure that the recommended side of the print media is facing up for Paper Tray 1 (Bypass) or
facing down for the other trays.
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General
Weight and Dimensions
