22 WorkCentre 5225 / 5230 Evaluator Guide
Support and Additional Information Sources
Unrivaled Service and Support
Behind every Xerox product is a large
network of industry-leading customer sup-
port — available when you need it. Xerox
service professionals use leading-edge
technologies to keep you up and running.
They’re even linked to the engineers who
designed your product, so you can be confi-
dent when you choose Xerox. And Genuine
Xerox supplies are always readily available.
Total Satisfaction Guaranteed —
You Decide When You’re Satisfied
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every WorkCentre device
that has been continuously maintained
by Xerox or its authorized representatives
under a Xerox express warranty or a Xerox
maintenance agreement.
Xerox Office Services Support
Asset Management Services
Asset Optimization and Tracking•
Process and tools to optimize an
enterprise’s office output infrastructure
and reduce hard costs.
Break-Fix Management• Single point of
ownership and management for break-
fix service for all brands of office output
devices, regardless of manufacturer.
Supplies Management• Process and
tools for procuring, monitoring and
replenishing all document-related sup-
plies proactively.
Imaging and Output
Management Services
Output Management• Single point
of management of office output
from all output devices, regardless of
manufacturer.
Image Capture and Workflow• Cost-effi-
cient solutions for capturing, managing,
retrieving and distributing information
into digital repositories.
Support Services
Technology Procurement and •
Deployment A creative and flexible end-
to-end print/computer product acquisi-
tion solution that uses a single-point-of-
contact model while lowering the total
cost of acquisition.
Help Desk Services• A broad range of
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model.
End User Services• Microsoft software
implementation, IT project consulting,
and customer education.
Access Managed Services
Student and Library Patron Access•
Custom-designed-and-implemented
customer-managed solutions for
student and library patron print access
management.
Additional Information Sources
WorkCentre 5225 / 5230 Front Panel
The front panel offers tools and infor-•
mation pages to help with machine
setup, feature selections, operational
problems, and media feed and supply
issues.
Customer Documentation Contains:
Installation Guide•
Quick Use Guide•
Software and Documentation CD-ROM•
Warranty Booklet•
On the Web
Visit www.xerox.com/office for:
Product, supplies and support •
information
Downloading drivers•
Finding your local Xerox sales •
representative
Online documentation•
Visit www.xerox.com/office/support for:
Support and service information, •
including the same troubleshoot-
ing Knowledge Base used by Xerox
Customer Support staff to provide the
latest technical information on:
Application issues –
Errors –
Print-quality issues –
Troubleshooting –
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