Q10: FAILED TO TURN ON WHEN CHARGING
In the charging state, you need to first press the power button
to light up the screen (showing the charging status). Then
press and hold the power button for 4-5 seconds until the boot
animation is shown on screen.
Q11: FAILED TO OPEN THE DIAGNOSIS APP
“With PROMPT ‘Sync your device. the device has been offline
for more than 30 days. you should connect INTERNET SYNC
DEVICES TO THE NETWORK STATUS!’”
The tablet has to connect to the network every 30 days,
otherwise, the diagnosis app will be locked and disabled until
the device is connected to the network. If you have ruled out
the network problem and ensured that the device can be
connected to the Internet normally, and your device still cannot
use the diagnostic function, please contact our technical team
(supporting@xtooltech.com)
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