retrieve the call on another device.
If the parked call is not retrieved within five minutes, you will receive a ringback.
ProcedureProcedure
1. During a call, go to
> Park CallPark Call.
The call is parked, and the code to retrieve the call is displayed on the phone.
Retrieve Parked CallsRetrieve Parked Calls
After the call is parked, you can retrieve the call on another phone or provide another contact with the call retrieval
code to retrieve the call.
ProcedureProcedure
1. Tap
when the phone is idle.
2. Enter the code.
3. Tap OKOK.
Call QueueCall Queue
A call queue is a feature that routes and queues incoming calls to group members, called agents, such as a help
desk or a customer service desk.
When someone calls a phone number set with a call queue, they will hear a greeting first (if any is set up), and then
they will be put in the queue and wait for the available call agent. The person calling in will hear music while they
are placed on hold and waiting, and the call in the queue will ring all call agents at the same time by default. After a
call agent accepts the call, other agents’ phones stop ringing.
If you are assigned as an agent of the call queue, the incoming calls to the call queue will display the name of the
call queue to distinguish it from common calls.
NOTENOTE
The routing method (Attendant routingAttendant routing, Serial routingSerial routing, or Round RobinRound Robin) is decided by your administrator.
Make sure that your administrator has set up the call queue feature .
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