Advanced Phone Features
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To log into the ACD system:
1. Tap the ACD key when the phone is idle.
The touch screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
2. Tap the Login soft key to log in.
Note
After configuring an ACD key, you can tap the ACD key to log into the ACD system. After logging
in, you are ready to receive calls from the ACD system. You can tap the ACD key to show your
current ACD user status. You can tap the Available/Unavailable soft key to change your ACD
user status. ACD user status synchronizes on both IP phone and ACD system.
When you set the ACD user status to be available, the ACD key icon indicator will become
and solid, and then the server begins distributing calls to your IP phone.
When you set the ACD user status to be unavailable, the ACD key icon indicator will become
and flash, and then the server temporarily stops distributing calls to your IP phone. To log out of
the ACD system, tap the Logout soft key.
Note
It is recommended you configure no more than one ACD key per phone. At any time, at most one
ACD key can be in progress on your phone.
Contact your system administrator for the User ID and Password to access the ACD system.
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