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10 Troubleshooting
If your phone appears following phenomenon in the process of
application, please read following relative information at first. If the
problems still can not be solved, please contact with the distributor or
service provider.
Problem Check Point
When switching on the
phone, it prompts “Enter
PIN”.
Please input your PIN Code which
offered with SIM card together. If you
have changed PIN code, please input
new PIN Code. You can also set PIN
code deactivated, see “6.7 Security
Settings”.
When switching on the
phone, it prompts “Insert
SIM card”.
Please check whether valid SIM card
is inserted or not.
When switching on the
phone, it prompts
“Emergency Only”.
“Enter lock code” you set already to
Unlock the phone, see “6.7 Security
Settings”.
No ring tone prompt for a
incoming call.
Check volume setting of ring tone,
see “6.3 Audio Settings”.
No display on screen when
disconnect external power
supply.
Check whether the battery switch is
turn to “|”, whether the battery has
electricity, or it is damaged; or power
on the phone again.
Press CALL/REDIAL key,
but no number is sent.
Check whether you have set
Network Call Bar, see “6.7 Security
Settings”.
Certain call cannot be
received.
Check whether the number is
restricted to come, see “5.4 Calls
Firewall”.
Cannot send short Please check the network condition,
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