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Troubleshooting Checks
1. Check the expiration dates of the test strips
and control solutions.
2. Make sure the caps were tight on the test
strip vial and control solution bottles.
3. Check if the code on the meter matches the
code on the test strip vial.
4. Make sure you followed all the testing steps.
5. Make sure the temperature was between
57° F to 104º F (14° C to 40º C) when you did
the test.
6. If none of the above apply. . .
Action
Replace solution or strips that have expired or
solution you opened more than three months ago.
If either has been open for a while, replace the
test strips or control solution.
If not, recode the meter (see “Coding the Meter”).
Reread Chapter 2, “Control Testing” and test again
or ask your healthcare provider for help.
Repeat the test within the appropriate temperature
range.
Repeat the control test with a new test strip.
If the result still isn’t within the acceptable
range, contact the ACCU-CHEK Customer Care
Service Center at 1-800-858-8072.
Chapter 2: Control Testing ACCU-CHEK Customer Care Service Center 1-800-858-8072
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