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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Chapter 5: Maintenance and Troubleshooting
Maintenance and Testing
Your meter needs little or no maintenance with normal use. It
automatically tests its own systems every time you turn it on and lets you
know if something is wrong. (See “Screen Messages and Troubleshooting”
for error messages and what to do about them.)
If you drop the meter or think it’s not giving accurate readings, make sure
that your test strips and control solution haven’t expired, then run a control
test (see “Control Testing”).
Periodically test your display to make sure it is working properly. To test
the display, turn off the meter, then press and hold to see the
complete display. All the sections should be clear and look exactly like the
picture to the left. If not, call the ACCU-CHEK Customer Care Service
Center at 1-800-858-8072.
Cleaning Your Lancet Device
To clean the ACCU-CHEK Softclix lancet device, use a mild dishwashing liquid mixed with water and a soft
cloth. DO NOT place the entire device under water. At least once a week, disinfect the cap after cleaning by
placing it in 70% alcohol (isopropyl) for 10 minutes. Allow the cap to air-dry after disinfecting.
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