59Troubleshooting
Troubleshooting
This section lists frequently asked questions that may arise during the use of
your tablet, and gives easy answers and solutions to these questions.
Aspect Question Answer
SIM card lock Whay can’t I use a
different SIM card?
Your tablet may come with a SIM card
lock, i.e., you will only be able to use
the SIM card provided by your network
operator.
To cancel the SIM lock, contact your
network provider.
Audio Why is there no
sound coming from
the device?
If the headset is plugged into the
device, the speaker is automatically
shut off. Disconnect the headset.
Check that the device volume setting is
not muted.
Check that the volume control is not at
its lowest setting.
Multimedia files Why can’t I view my
picture files?
You may be trying to view an image
that is not supported. Refer to
“Multimedia” on page 62 for more
information.
Why can’t I view my
video files?
You may be trying to view a video that
is not supported. Refer to
“Multimedia” on page 62 for more
information.
Why can’t I play my
music files?
You may be trying to play a file that is
not supported. Refer to “Multimedia”
on page 62 for more information.
System
information and
performance
How do I check the
OS version of my
device?
Tap Apps > Settings > About tablet to
check the OS version (Kernel/build
number) and other hardware and
software information.
Power I couldn’t turn on
the device.
The battery power may be depleted.
Recharge the device. Refer to
“Charging your tablet“ on page 9 for
more information.
Storage How do I check
memory status?
To check storage status, go to Settings
> Storage.
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