Acer Aspire 8951G User Manual

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CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
ODD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
CHAPTER 5
Jumper and Connector Locations
Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Clearing Password and BIOS Recovery . . . . . . . . . . . . . . . . . . . . 5-6
Clearing Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
BIOS Recovery by Crisis Disk. . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
CHAPTER 6
FRU (Field Replaceable Unit) List
Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
CHAPTER 7
Model Definition and Configuration
Aspire 8951G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Acer Aspire 8951G Specifications

General

Brand	Acer
Model	Aspire 8951G
Category	Laptop
Language	English

Summary

Chapter 1 Hardware Specifications

CPU and Chipset

Information on the CPU and chipset specifications.

BIOS

Information about the BIOS settings and options.

Chapter 2 System Utilities

BIOS Setup Utility

Utility for configuring BIOS settings.

BIOS Information

Details about BIOS information, main, security, boot, and exit options.

BIOS Flash Utilities

Utilities for updating the BIOS firmware.

DOS Flash Utility

Steps to use the DOS Flash Utility for BIOS updates.

WinFlash Utility

Steps to use the WinFlash Utility for BIOS updates.

HDD/BIOS Password Utilities

Utilities for managing HDD and BIOS passwords.

Clearing HDD Passwords

Procedure for clearing HDD passwords.

Clearing BIOS Passwords

Procedure for clearing BIOS passwords via hardware method.

Chapter 3 Maintenance Procedures

Lower Cover DIMM Module Removal

Procedure for removing the DIMM module from the lower cover.

Lower Cover DIMM Module Installation

Procedure for installing the DIMM module into the lower cover.

Main HDD (Hard Disk Drive) Module Removal

Procedure for removing the main HDD module.

HDD Module Installation

Procedure for installing the HDD module.

WLAN Module Removal

Procedure for removing the WLAN module.

WLAN Module Installation

Procedure for installing the WLAN module.

Touchpad Removal

Procedure for removing the touchpad.

Touchpad Installation

ODD (Optical Disk Drive) Module Removal

ODD Module Installation

Keyboard Assembly Removal

Procedure for removing the keyboard assembly.

Keyboard Assembly Installation

Procedure for installing the keyboard assembly.

Keyboard Removal

Keyboard Installation

Function Board Removal

Function Board Installation

Upper Cover DIMM Module Removal

Upper Cover DIMM Module Installation

Power Board Removal

Power Board Installation

Upper Cover Removal

Procedure for removing the upper cover.

Upper Cover Installation

Procedure for installing the upper cover.

Fingerprint Scanner Removal

Fingerprint Scanner Installation

Bluetooth Module Removal

Bluetooth Module Installation

USB Board Removal

USB Board Installation

DT Module Removal

DT Module Installation

Mainboard Removal

Procedure for removing the mainboard.

Mainboard Installation

Procedure for installing the mainboard.

PCH Heatsink Removal

PCH Heatsink Installation

RTC Battery Removal

RTC Battery Installation

Thermal Assembly Removal

Procedure for removing the thermal assembly.

Thermal Assembly Installation

Procedure for installing the thermal assembly.

CPU Removal

Procedure for removing the CPU module.

CPU Installation

Procedure for installing the CPU module.

LCD (Liquid Crystal Display) Module Removal

Procedure for removing the LCD module.

LCD Module Installation

Procedure for installing the LCD module.

Speaker Module Removal

Procedure for removing the speaker module.

Speaker Module Installation

Procedure for installing the speaker module.

Battery Removal

Procedure for removing the battery.

Battery Installation

Procedure for installing the battery.

DC-IN Cable Removal

DC-IN Cable Installation

Chapter 4 Troubleshooting

Power On Issues

Troubleshooting steps for power-on problems.

Computer Shuts Down Intermittently

Troubleshooting steps for intermittent system shutdowns.

No Display Issues

Troubleshooting steps for display-related issues.

No POST or Video

Troubleshooting steps when no POST or video output is observed.

Abnormal Video

Troubleshooting steps for abnormal video display issues.

LCD Failure

Troubleshooting steps for LCD failures.

Keyboard Failure

Troubleshooting steps for keyboard failures.

Touchpad Failure

Troubleshooting steps for touchpad failures.

Internal Speaker Failure

Troubleshooting steps for internal speaker failures.

Sound Problems

Microphone Failure

Troubleshooting steps for microphone failures.

USB Failure

Troubleshooting steps for USB port issues.

Other Functions Failure

Troubleshooting steps for other functional failures.

HDD Not Operating Correctly

Troubleshooting steps for incorrect HDD operation.

ODD Failure

Troubleshooting steps for optical drive failures.

ODD Not Operating Correctly

Troubleshooting steps for incorrect ODD operation.

Discs Do Not Play

Discs Do Not Burn Properly

Playback is Choppy

Drive Not Detected

Troubleshooting steps when Windows cannot detect the drive.

Drive Read Failure

Troubleshooting steps for failures in reading discs from the drive.

Random Loss of BIOS Settings

External Mouse Failure

Troubleshooting steps for external mouse failures.

Intermittent Problems

Undetermined Problems

Chapter 5 Jumper and Connector Locations

Mainboard Connectors

Clearing Password and BIOS Recovery

Procedures for clearing BIOS passwords and recovering BIOS.

Clearing BIOS Password

Software Method

Procedure for clearing BIOS passwords using software method.

Steps for BIOS Recovery using USB HDD

Chapter 6 FRU (Field Replaceable Unit) List

FRU List

Chapter 7 Model Definition and Configuration

Aspire 8951G Configurations

Chapter 8 Test Compatible Components

Microsoft Windows 7 Environment Test

Chapter 9 Online Support Information