12
User’s Guide
9125921 BB Revised 07/28/14
Troubleshooting
Frequently Asked Questions
Questions Answers
Who do I call for help?
What if the VeriLock™ sensors do not work?
What if the low battery message does not
clear after the battery has been replaced?
For questions regarding your security system or
monitoring services, contact your security system
dealer.
For questions regarding your E-Series/Eagle
®
windows and doors, contact your E-Series/Eagle
window and door dealer. For the dealer nearest
you, visit “Where to Buy” at EagleWindow.com.
Pull out the battery tray and make sure the battery
is positioned correctly with the positive (+)
terminal on top.
See battery replacement instructions on pages
5 - 8.
If the problem still exists, contact your
local security dealer.
Operate your window locks to verify your sensors
are working.
If message still remains, follow the disarming
process two (2) times in a row on your keypad to
clear the message.
If the problem still exists, contact your
local security dealer.
Note: A low battery message will be
transmitted when voltage reaches 2.10V for
casement and double-hung units or 2.35V for
door units.
1.
1.
2. 2.
3. 3.
To Next Page
Loading...
Need help?
General
