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CHAPTER 5: Troubleshooting
5.3 Calling Black Box
If you determine that your ServSwitch Jr. is malfunctioning, do not attempt to alter or
repair the unit. It contains no user-serviceable parts (and see the Caution notice on
page 33). Call Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
5.4 Shipping and Packaging
If you need to transport or ship your ServSwitch Jr.:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Switch for repair, make sure you include the CPU
Adapter Cables you’re using with it. If you are returning the Switch, make sure
you include its manual as well. Before you ship, contact Black Box to get a
Return Authorization (RA) number.
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