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FAULTS
Note
Additional or updated information such as operating and installation instructions are available on
the portal page at https://charging.bmwgroup.com/web/wbdoc/.
Note
If the displayed error code is not listed here, please contact BMW Service.
Troubleshooting
PROBLEM Possible cause
Status LED not lit
1. No voltage supply – check the residual-current circuit
breaker and power circuit breaker, and switch on if
necessary.
2. Fault on the Wallbox – contact your service partner if
necessary.
Charging process is not started
1. The charging cable plug has not been inserted
correctly – remove the charging cable plug and
reconnect it.
2. The vehicle does not require any energy or has a fault –
check the vehicle.
3. The vehicle has been programmed for a later starting
time for the charging cycle.
Vehicle not fully charged /
extended charging time
1. Vehicle settings incorrect, for example charging mode
or departure time.
2. Power reduction due to high temperature on the
vehicle or Wallbox – protect the vehicle and Wallbox
from direct sunlight during the charging cycle (carport,
garage). Conduct a visual inspection of the plug
connector for dirt, wear, or damage. Contact your
service partner if necessary.
Charging cable plug cannot be
disconnected
1. The charging cycle has not been ended by the vehicle
– end the charging cycle as described in the manual
provided by the vehicle manufacturer.
2. The charging cable plug may not be released when
pulled – push in the charging cable plug and release it
again on the vehicle.
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